UNIT.- 4
An e-mail requesting a quote
To: Ms Julia
From: Loli Erena
Subject: Resquet of a quote
Dear Ms Julia,
I need a quote of five items. The items are the following:
2 boxes of staples, 1 box of toner and 2 boxes of paper.
Could you send it as soon as possible?. We would be grateful
if that were so. The delivery date must be no later than next friday, 20th Jenuary
Sincerely
Loli Erena.
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UNIT.- 5
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UNIT.- 5
A cover letter for a fax
NOBLE WOOD
30, MAIN STREET P.O. BOX LS6 LEEDS
Tel.: 011325993287. Fax 01132599324
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Date: 19th January
To: Ms Julia. Tables and chairs " Furniture Factory"
Fax no: 01159963654
From: Loly Erena
No. of pages, including this page: 2
Subject: Incidence with the order n 3
* * * * * *
The order has not arrived at the correct address, please check the address
on page 2 of this fax
UNIT.- 6
Addressing an envelope
---------------------------------------------
💶
Mr. Adolf Smith
Commercial Director
30 Victoria Road
Romford, RM12LH
U.K
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SPEAKING UNITED 5/6
working at the office
working at the office
Loli: Good morning, Miss
Anna
Ana: Good morning,
Loli
Loli: What tasks do we
have today, Miss Anna? I see that you have installed the new photocopier
Ana: Yes, the first
thing I will do is showing you how to
use it
Loli: OK, I remember that
Mr. Smith is waiting for the new product catalogue
Ana: Correct. Remember
that he wants it in colour
Loli: OK, Miss Anna. What
is the button to turn on the photocopier?
Ana: It is this small
icon, put the document here and enter the number of copies
Loli: Ok, this is great! ,
with the old photocopier I had to make photocopies one by one
Ana: Yes, the new
technologies help us to simplify the tasks
Loli: Where do I change
the paper size?
Ana: It is easy, do
you see these icons A4 and A3?
Loli: Yes
Ana: Just click the
size desired and ready
Loli: OK, and to make
photocopies in colour?
Ana: Press this button
that indicates colour
Loli: OK, thank you
Ana: After making the
photocopies you send a fax to the commercial director of the furniture
Loli: Do we have his fax
number?
Ana: It is programmed
in the fax
Loli: OK, perfect
Ana: When you send the
fax write a welcoming letter to our new customer
Loli: Do you know the
address?
Ana: Yes, it is in
this envelope
Loli: OK, I see the name,
street and city but I don’t know the postcode
Ana: OK, I’ll get it
for you
Loli: Anything else, Miss
Anna?
Ana: Yes, at twelve
o'clock; you must have prepared this package. It is urgent
Loli: Shall I phone the
courier company?
Ana: No, I phoned
yesterday
Loli: OK, right
Ana: Loli, don't forget to
check the incoming mails and save them, then you distribute them
Loli: OK, and these
documents on the desk, are for filing?
Ana: Yes, the cabinet
is next to the window
Loli: OK, Miss Anna; does the computer work
today?
Ana: Yes, you should
delete the junk mail
Loli: Oh! Yes, because the
computer stopped working entered due to a virus. Anything else, Miss Anna?
Ana: No, that’s all
Loli: OK thank you, Miss
Ana
Ana: You are welcome
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Speaking Unit 7
Receiving Calls☎
Ana: Good morning, Greenford Lawyers, Ana speaking. How can I help you?
Loli: Good morning. I'm Ms Erena. Could you put me through to Jenny Gold, please?
Ana: I'm sorry. Jenny Gold is at lunch at the moment.
Loli: When will she return?
Ana: She returns at six o'clock.
Loli: Ok, please; could you tell Jenny to call me back? It's very urgent.
Ana: Perfect. Would you like to leave a message?
Loli: Yes, please could you tell Jenny that the meeting is tomorrow?
Ana: Ok, perfect. Could you repeat your surname, please?
Loli: Ms Erena.
Ana: Could you spell that, please?
Loli: E-R-E-N-A
Ana: Thank you, very much. And could you give me your phone number, please?
Loli: My number is 234-5106.
Ana: Thank you. I will call you back as soon as Ms Jenny returns. Thank you for calling. Have a good day.
Loli: Thank you. Goodbye.
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Speaking Unit 8
Dealing with Phone Requests☎
Loli: Good afternoon, Raymond Electricians, how can I help you?
Ana: Good afternoon, I'm calling from Sugar Sweets Factory, can I speak to Sam
Raymond, the electrician, please? I have an electric problem.
Loli: I'm sorry, Sam Raymond is working in the hospital the city at the moment. What's the
problem?
Ana: We have a power cut in the factory. I need an electrician urgently.
Loli: OK, I will send Alex Raymond, another electrician from our company. He will be there in about thirty minutes.
Ana: OK, thanks very much.
Loli: Thanks for your call. Have a good day!
Ana: Thank you, goodbye.
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SPEAKING UNIT 9
DIALOGUE SCHEDULING MEETINGS
Ana: Hello, is that Mrs Douglas? I'm Ana Gutierrez, Geraldine's administrative assistant.
Loli: Hello, Ana. What can I do for you?
Ana: I'm trying to schedule a meeting with all the directors.
Loli: When is the meeting going to take place?
Ana: We'd like to hold the meeting on the twenty-fourth of January. Are they free on this day?
Loli: Just a minute, I will check the calendar of company... No, they are in Leeds.
Ana: I see. Would Tuesday, on twenty-third of January, be convenient for them-at three o'clock in the afternoon?
Loli: Great! I don't think that'll be a problem. Where is the meeting?
Ana: It's going to be at the Palace Hotel.
Loli: The Palace Hotel? Remind me, where is it?
Ana: It's Queen Street, opposite the train station.
Loli: Ok, thanks.
Ana: Goodbye.
Loli: Bye-bye
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SPEAKING UNIT 10
DIALOGUE GIVING DIRECTIONS
Ana: Hello Loli. How are you?
Loli: Hello; oh, very good. Are you enjoying the exhibition?
Ana: Yes, I am. There are many very interesting stands here, especially the ones about realistic paintings.
Loli: Yes, these pictures are fantastic.
Ana: In the second gallery, you find the best pictures on this type of art. I want to go to the History Museum now. How do I get there?
Loli: Yes, turn left as you go out of the Exhibition Centre. At the traffic lights turn right and go straight Forest Road, pass five junctions and on the left. You will see the building.
Ana: Thank you, goodbye.
Loli: Goodbye
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SCHEDULING MEETINGS
✉an e-mail requesting a meeting✉
Loli: Good afternoon, Raymond Electricians, how can I help you?
Ana: Good afternoon, I'm calling from Sugar Sweets Factory, can I speak to Sam
Raymond, the electrician, please? I have an electric problem.
Loli: I'm sorry, Sam Raymond is working in the hospital the city at the moment. What's the
problem?
Ana: We have a power cut in the factory. I need an electrician urgently.
Loli: OK, I will send Alex Raymond, another electrician from our company. He will be there in about thirty minutes.
Ana: OK, thanks very much.
Loli: Thanks for your call. Have a good day!
Ana: Thank you, goodbye.
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SPEAKING UNIT 9
DIALOGUE SCHEDULING MEETINGS
Ana: Hello, is that Mrs Douglas? I'm Ana Gutierrez, Geraldine's administrative assistant.
Loli: Hello, Ana. What can I do for you?
Ana: I'm trying to schedule a meeting with all the directors.
Loli: When is the meeting going to take place?
Ana: We'd like to hold the meeting on the twenty-fourth of January. Are they free on this day?
Loli: Just a minute, I will check the calendar of company... No, they are in Leeds.
Ana: I see. Would Tuesday, on twenty-third of January, be convenient for them-at three o'clock in the afternoon?
Loli: Great! I don't think that'll be a problem. Where is the meeting?
Ana: It's going to be at the Palace Hotel.
Loli: The Palace Hotel? Remind me, where is it?
Ana: It's Queen Street, opposite the train station.
Loli: Ok, thanks.
Ana: Goodbye.
Loli: Bye-bye
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SPEAKING UNIT 10
Loli: Hello, Ana. What can I do for you?
Ana: I'm trying to schedule a meeting with all the directors.
Loli: When is the meeting going to take place?
Ana: We'd like to hold the meeting on the twenty-fourth of January. Are they free on this day?
Loli: Just a minute, I will check the calendar of company... No, they are in Leeds.
Ana: I see. Would Tuesday, on twenty-third of January, be convenient for them-at three o'clock in the afternoon?
Loli: Great! I don't think that'll be a problem. Where is the meeting?
Ana: It's going to be at the Palace Hotel.
Loli: The Palace Hotel? Remind me, where is it?
Ana: It's Queen Street, opposite the train station.
Loli: Ok, thanks.
Ana: Goodbye.
Loli: Bye-bye
-------------------------------------------------------------------------------------------
SPEAKING UNIT 10
DIALOGUE GIVING DIRECTIONS
Ana: Hello Loli. How are you?
Loli: Hello; oh, very good. Are you enjoying the exhibition?
Ana: Yes, I am. There are many very interesting stands here, especially the ones about realistic paintings.
Loli: Yes, these pictures are fantastic.
Ana: In the second gallery, you find the best pictures on this type of art. I want to go to the History Museum now. How do I get there?
Loli: Yes, turn left as you go out of the Exhibition Centre. At the traffic lights turn right and go straight Forest Road, pass five junctions and on the left. You will see the building.
Ana: Thank you, goodbye.
Loli: Goodbye
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SCHEDULING MEETINGS
✉an e-mail requesting a meeting✉
To: Sales Department
From: Marketing Secretary
Subject: Meeting - March 10
Dear All,
The marketing director wants to schedule a meeting to put an end the details of the next summer campaign.
The meeting will be held on Monday, March 10
The meeting will be in the conference room from 10 to 12.
Punctuality and assistance are requested.
If you are not free for that day, let us know as soon as possible to reschedule the meeting before March 10th
Greetings
Marketing Secretary
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ACCEPTING AN INVITATION TO MEETING
✉an e-mail accepting an invitation to meeting✉
To: Janice Brown
From: Loli Erena
Subject: Department Meeting- 10th May
Dear Janice
Thank you for your e-mail regarding the meeting on Friday, 10th May. I´d like to confirm my attendance. Do you know the prices of the new products of the new summer campaing?
Loli Erena
Sales Department
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DECLINING AN INVITATION TO MEETING
✉an e-mail declining an invitation to meeting✉
From: Loli Erena
Subject: Department Meeting- 10th May
Dear Janice
I've just received your mail regarding the meeting on Friday, 10th May. Unfortunately, I will be out town. Can we reschedule for the following week? I apologise for the inconvenience.
Loli Erena
Sales Department
A LETTER OF COMPLAINT
Herbertson and Wilks Law Firm
25 Parker Street
Bingley
10th July, 2019
Dear Sir / Madam,
We order 10 boxes of blue folders on 10th July
The invoice number is 71428
Unfortunately, we only received 5 boxes and one of them is white. You have made a mistake with the order.
Please look into the matter as soon as possible.
Thank You,
Loli Erena
Senior Administrative Assistant
Herbertson and Wilk Law Firm.
A RESPONSE TO A LETTER OF COMPLAINT
Barkers Office Supplies
Bradford Industrial Estate
Building 6
Bradford
12th July, 2019
Dear Ms Erena,
Thank you for your letter of 10th July. We apologise for the inconvenience and have sent you 5 boxes of blue folders by special delivery.
We'll deal with matter inmediately.
We appreciate your business and look forward to providing you with the best of service.
Sincerely yours.
Jack Osbourne
Customer Service
Barkers Office Supplies
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